Join our Team!
Customer Service & Office Administrator (Part‑Time)
Position Overview
As a Customer Service & Office Administrator, you will play a key role in delivering exceptional service to our customers while supporting the daily operations of our office. Reporting to the Office Manager, you will handle customer inquiries, coordinate logistics, manage documentation, and maintain organized administrative systems. Your proficiency with Microsoft Office and your strong attention to detail will help ensure smooth and efficient workflow across the organization.
Key Responsibilities
Customer Communication — Respond to customer inquiries via phone and email with professionalism and accuracy.
Inside Sales Support — Prepare quotes, process orders, and assist customers with product information.
Logistics Coordination — Schedule drivers, transportation, and courier shipments.
Document Management — Maintain filing systems, handle data entry, and manage confidential information.
Microsoft Office Tasks — Prepare Excel spreadsheets, emails, and various office documents.
General Office Administration — Faxing, emailing, filing, and maintaining organized office workflows.
Marketing Support — Assist with social media updates, newsletters, and blog posts.
Software Use — Learn and use customized software tools as required.
Requirements
Minimum 3 years of practical office experience
Previous customer service experience in an office environment
Strong communication skills and enjoyment of customer interaction and sales
Proficiency with Microsoft Office (Word, Excel, Outlook)
Post‑secondary education preferred
High accuracy and strong attention to detail
Ability to lift up to 35 lbs (16 kg)
Valid driver’s licence with a clean abstract
Ability to pass a background check
Marketing knowledge considered an asset
Availability for at least 25 hours per week
Summary
In this role, you will combine customer service excellence with strong administrative capabilities to support our team and clients. Your organizational skills, accuracy, and ability to manage multiple tasks will contribute to a collaborative and efficient work environment. Experience with QuickBooks or HR processes is an asset and will further support our financial and personnel operations.
Job Type: Part‑Time
Tel: 905‑563‑0847
Fax: 905‑563‑7712
Email: info@knightarchives.com
Only candidates selected for an interview will be contacted.